We have a 100% Money Back Guarantee on every item that we sell. If for any reason you are not satisfied with your purchase, you may return the item and make sure the package is postmarked or traceable within 48 hours upon receipt. You must contact us for a Return Authorization Code and further proper procedures. Shipping, handling and insurance are non-refundable. Made to order or custom made diamond jewelry is entitled to an upgrade or exchange only. Any unauthorized or non-insured returns will be mailed back to sender.